Returns and Refunds

1. Return Period

JL Global Commerce LLC accepts return requests for eligible items within 30 days of the date you receive them. To initiate a return, please submit a request via the “Contact Us” page on our website within this timeframe.

2. Return Conditions

Items must be returned in unused condition, ideally with their original packaging, accessories, and proof of purchase.

If a return is requested due to product quality issues, damage during transit, or receipt of an incorrect item, please provide your order details along with relevant photographs so that we may verify and process your request.

Returns requested for personal reasons must also meet the conditions stated above. Items that have been used, damaged, or are otherwise rendered unsuitable for resale may not be eligible for return, except as otherwise provided by law.

3. Return Process

Please contact our customer service team before returning any items to explain the reason for the return and provide your order details. Once you have received return instructions, please follow them to send the items back.

Return Address: 3635 S ARBOR PARK DRIVE, MAGNA, UT 84044

Please do not return items without contacting us first, as this may delay the processing of your return.

4. Return Shipping Costs

Quality issues or incorrect items: Once verified, we will cover the return shipping costs.

Returns for personal reasons: The customer is responsible for return shipping costs.

In special circumstances, we will address the situation on a case-by-case basis, in accordance with applicable laws.

5. Refund Processing

Once the returned item has been received and inspected to ensure it meets the return criteria, we will initiate a refund. Refunds are typically processed to the original payment method within 3–5 business days; the actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you experience a delay in receiving your refund, please first check with your bank or payment provider; if you still have questions, please contact us.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, it may no longer be possible to cancel it. For paid orders that are eligible for a refund, we will process the refund in accordance with our relevant policies.